Order & delivery message templates
Stop typing the same message twenty times a day. Fill in your shop name once, pick a template, copy — or send it straight to WhatsApp.
100% free · no signup · runs in your browserOrder confirmation
Hi [Customer name]! Thanks for ordering from [Shop name]. We've received order #[Order no.] — total [Total]. We'll message you as soon as it ships.
Ask for delivery details
Hi [Customer name], thanks for your order from [Shop name]! To get it to you, could you send your full address and the best number to call on delivery?
Item out of stock
Hi [Customer name], sorry — one item in order #[Order no.] just sold out. Would you like a similar item, or should we refund that part? Thanks for your patience, [Shop name].
Order shipped
Good news [Customer name]! Order #[Order no.] is on its way. Expected delivery: [Delivery time]. The driver will call before arriving. — [Shop name]
Out for delivery today
Hi [Customer name], your order #[Order no.] is out for delivery today ([Delivery time]). Please keep your phone nearby. — [Shop name]
Delivered — thank you
Hi [Customer name], order #[Order no.] has been delivered. Hope you love it! If anything's not right, just reply here. Thanks for shopping with [Shop name].
Payment received
Hi [Customer name], we've received your payment of [Total] for order #[Order no.]. Thank you! We're preparing it now. — [Shop name]
Friendly payment reminder
Hi [Customer name], a quick reminder: order #[Order no.] ([Total]) is ready and waiting for payment. Let us know once it's sent so we can ship right away. — [Shop name]
Cash on delivery confirmation
Hi [Customer name], just confirming: order #[Order no.] is cash on delivery, [Total] to the driver. Delivery [Delivery time]. Reply 'OK' to confirm. — [Shop name]
Welcome / auto-reply
Welcome to [Shop name]! Thanks for messaging. Send us what you're looking for and we'll reply shortly. Our hours: 10am–10pm.
Ask for a review
Hi [Customer name], hope you're enjoying your order from [Shop name]! If you have a minute, a quick review or a photo would mean a lot to a small shop like ours. Thank you!
Back in stock
Hi [Customer name]! The item you asked about is back in stock at [Shop name]. Want us to reserve one for you?
How to use the Order message templates
- 1
Fill in your shop name and, if you like, the customer's name, order number, total and delivery time — the templates update live.
- 2
Filter by stage: new orders, delivery, payment, customer care.
- 3
Tap Copy to paste into any chat, or Send on WhatsApp to open it already typed.
Frequently asked questions
Can I save these as WhatsApp quick replies?
Yes. In WhatsApp Business go to Business tools → Quick replies and paste each one with a shortcut like /shipped. Roowaj also sends order confirmations automatically when you use a Roowaj store.
Are the Arabic versions in Iraqi dialect?
Yes — switch the site to Arabic for templates written the way shops in Iraq actually talk to customers, not formal MSA.
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